You can request a cancellation or modification only if your order has not yet been processed for shipment. Please contact us immediately via email at hoygiofficialcom@hotmail.com to check the status of your order and assist you further.

Order processing typically takes 1–3 business days. Standard shipping duration ranges from 7–15 business days, depending on your location. International deliveries may require additional time.

Once your order ships, we will email you a tracking number. Tracking updates may take 2–5 business days to appear. If you haven't received tracking info within 5 days, please reach out to hoygiofficialcom@hotmail.com for assistance.

We currently accept PayPal and major credit/debit cards through PayPal checkout. No PayPal account is needed—simply select “Pay with Debit or Credit Card” at checkout.

Yes, all prices displayed on our site are inclusive of applicable taxes. You will never see additional tax fees added at checkout.

We offer returns within 30 days of delivery if the product is unused and in its original packaging. To initiate a return, please contact us at hoygiofficialcom@hotmail.com. We will guide you through the process.

We're sorry to hear that! Please email us immediately at hoygiofficialcom@hotmail.com with photos of the issue and your order number. We’ll work quickly to resolve the problem.

Yes, all HOYGI products undergo strict quality inspections and are formulated with safety in mind. Refer to each product’s description for ingredients and usage instructions. If you have allergies, consult a healthcare professional before use.

Yes, we ship to over 200 countries and regions worldwide. Shipping times and costs vary by destination. Please see our Shipping & Delivery section for more information.

You can contact us via email at hoygiofficialcom@hotmail.com. Our team typically responds within 24 hours, Monday through Friday.