Return & Refund Policy

At Hoygi, your satisfaction is our top priority. As a trusted online destination for beauty, skincare, and wellness essentials, we carefully inspect every product before shipping to ensure quality and excellence. If you experience any issues with your order, please review our return and refund policy below.

Return Requests

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition, and include all packaging, manuals, and accessories.

Refund Conditions

Full Refund or Replacement is available in the following cases:

• Products with manufacturing defects
• Lost shipments
• Wrong items delivered
• Items that are out of stock

Partial Refunds may apply under these circumstances:

• Items purchased in error
• Returns requested more than 14 days after delivery

Exchange Only (No Refund) will be offered in the following situations:

• Incorrect address provided by customer
• Undeliverable packages due to address errors
• Unclaimed packages

Return Procedure

To initiate a return, please contact our support team at hoygiofficialcom@hotmail.com. If the return is due to a defect or a shipping error on our part, we will cover the return shipping cost or provide a prepaid label. For other return reasons, the customer is responsible for return shipping.

Please note: international returns may take up to 1 month to arrive. Once your return is received and inspected, your refund will be processed within 2 business days, and a confirmation will be sent via email.

How to Initiate a Return

To request a return, refund, or exchange, simply email us at hoygiofficialcom@hotmail.com with your order number and a brief description of the issue. Our team will guide you through the next steps promptly.